Privacy Policy
DIVMATE respects the privacy of its users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our application or services or transacting business with us. By using our website, (www.divmate.com) application or other online services you are accepting the practices described in this Privacy Policy.
If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us. Please read this Privacy Policy in conjunction with our Terms of Service.
Information we collect about you
In General. We may collect Personal Information, including Sensitive Data, and other information. “Personal Information” means individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person. Sensitive Data includes information, comments, or content (e.g. photographs, video, profile, lifestyle) that you optionally provide that may reveal your ethnic origin, nationality, religion, and/or sexual orientation. By providing Sensitive Data to us, you consent to the collection, use, and disclosure of Sensitive Data as permitted by applicable privacy laws. We may also collect your geolocation information with your consent. We may collect this information through a website, mobile application, or other online services. By using the Service, you are authorizing us to gather, parse and retain data related to the provision of the Service. When you provide personal information through our Service, the information may be sent to servers located in countries around the world where data protection laws may differ.
Information you provide. In order to register as a user with Divmate, you will be asked to sign in using your cellular number or email address. You will also be asked to allow Divmate to collect your location information from your device when you download or use the Service. In addition, we may collect and store any personal information you provide while using our Service or in some other manner. This may include identifying information, such as your name, address, email address, and telephone number, and, if you transact business with us, financial information. You may also provide us with photos, a personal description, and information about your gender and preferences for recommendations, such as search distance, age range, and gender. If you chat with other Divmate users, you provide us the content of your chats, and if you contact us with a customer service or other inquiry, you provide us with the content of that communication.
Fair collection of personal data – type of data
• Data related to your identity: The registration form must be completed in order to access the Services. You are required to provide some personal data when registering.
• You may also provide The Company with a mobile phone number in order to receive text alerts as well as a step within our profile verification. In all cases, your e-mail address, and phone number shall not be visible or available to the public.
• Location Data (geolocation): The Company’s primary function and goal are to enable users to find people nearby, in order to facilitate virtual or real-life meet-ups. You will be asked for permission to collect and process your geolocation in order to allow The Company to identify other users who agreed to geolocation.
• Transaction Data: The Company does not collect or process any bank data. The Apple App Store and Google Play Store have opted to refrain from sending certain data to mobile applications, which include any banking and financial information. Such data is collected and processed solely by the above platforms, and The Company does not have the option of changing this payment method.
• Mobile Data: When you use the Application, The Company collects server logs which may include information such as IP addresses, operating systems, or application crashes.
Use of technologies to collect information. We use various technologies to collect information from your device and about your activities on our Service.
Information is collected automatically. We automatically collect information from your browser or device when you visit our Service. This information could include your IP address, device ID and type, browser type and language, the operating system used by your device, access times, your mobile device’s geographic location while our application is actively running, and the referring website address.
Cookies and use of cookies and similar data. When you visit our Service, we may assign your device one or more cookies or other technologies that facilitate personalization to facilitate access to our Service and to personalize your experience. Through the use of a cookie, we also may automatically collect information about your activity on our Services, such as the pages you visit, the time and date of your visits, and the links you click. If we advertise, we (or third parties) may use certain data collected on our Service to show you Divmate advertisements on other sites or applications.
Pixel tags. We embed pixel tags (also called web beacons or clear GIFs) on web pages, ads, and emails. These tiny, invisible graphics are used to access cookies and track user activities (such as how many times a page is viewed). We use pixel tags to measure the popularity of our features and services. Ad companies also use pixel tags to measure the number of ads displayed and their performance (such as how many people clicked on an ad).
Mobile device IDs: If you're using our app, we use mobile device IDs (the unique identifier assigned to a device by the manufacturer), or Advertising IDs (for iOS 6 and later), instead of cookies, to recognize you. We do this to store your preferences and track your use of our app. Unlike cookies, device IDs cannot be deleted, but Advertising IDs can be reset in “Settings” on your iPhone. Ad companies also use device IDs or Advertising IDs to track your use of the app, track the number of ads displayed, measure ad performance, and display ads that are more relevant to you. Analytics companies use device IDs to track information about app usage.
Information collected by third parties for advertising purposes. We may allow service providers, advertising companies and ad networks, and other third parties to display advertisements on our Service and elsewhere. These companies may use tracking technologies, such as cookies or web beacons, to collect information about users who view or interact with their advertisements. We do not provide any non-masked or non-obscured personal information to third parties.
How we use the information we collect
In General. We may use the information that we collect about you to:
• Deliver and improve our products and services, and manage our business
• Manage your account and provide you with customer support
• Perform research and analysis about your use of, or interest in, our or others’ products, services, or content
• Communicate with you by email, telephone, and/or mobile devices about products or services that may be of interest to you either from us or other third parties
• Develop, display, and track content and advertising tailored to your interests on our Service and other sites, including providing our advertisements to you when you visit other sites
• Website or mobile application analytics
• Enforce or exercise any rights in our Terms of Use; and
• Perform functions or services as otherwise described to you at the time of collection.
Personal Information: We do not share your personal information with others except as indicated in this Privacy Policy or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Service Providers: We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Service functionality, and supporting contests, sweepstakes, surveys, and other features offered through our Service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Other Situations: We may disclose your information, including personal information.
• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement, or to enforce our Terms of Use or other agreements or policies.
• In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and/or non-personal information. We may use and share non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our Service and on websites or applications of third parties and to analyze and report on advertising you see. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers, and investors, for the purpose of conducting general business analysis, advertising, marketing, or other business purposes. For example, we may engage a data provider who may collect web log data from you (including IP address and information about your browser or operating system), or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us (such as your email address), that we may share with a data provider solely in hashed, non-human readable form. We may also share your geolocation information in a de-identified form with Divmate companies and third parties for the above purposes. To opt-out of the sharing of your geolocation information, please discontinue the use of the Divmate application.
Do Not Track Disclosure; Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information we collect and that is why we provide the opt-out links above. However, we do not recognize or respond to any DNT signals, as the Internet industry works toward defining exactly what DNT means, what it means to comply with DNT and a common approach to responding to DNT.
Third-party websites: There are a number of places on our Service where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement on our Service, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.
How you can access and correct your information If you have a Divmate account, you have the ability to review and update your personal information within the Service by opening your account and going to settings. Applicable privacy laws may allow you the right to access and/or request the correction of errors or omissions in your personal information that is in our custody or under our control. Our Privacy Officer will assist you with the access request.
We will respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization to which it was disclosed.
In certain exceptional circumstances, we may not be able to provide access to the certain personal information we hold. For security purposes, not all personal information is accessible and amendable by the Privacy Officer. If access or corrections cannot be provided, we will notify the individual making the request within 90 days, in writing, of the reasons for the refusal.
Data retention If you delete or disable your account, we will retain your data for a period of 3 years for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law. After this period personally, identifiable information associated with the account such as email address/phone number/photos will be anonymized/masked. To preserve the integrity of the platform the anonymized member data will continue to be stored. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties policies.
Data Deletion: We record the exact time you request for your account to be deleted.
The moment you request deletion, your account, profile, and photos are taken offline and are not shown to other Divmate members.
Apart from a confirmation of this request, no further emails will be sent to you from us.
Once up to three years have elapsed, we will then permanently delete your personally identifiable information (such as photos/email address/phone number/profile). Only once this has taken place are you able to create a brand-new account using your existing email address or phone number.
Data Deletion Reasoning: Unfortunately, we may have a request for data from law enforcement with regard to conversations on a particular member account many months after they have left our service. This may be a result of a new or ongoing investigation. It is not satisfactory for us to immediately delete all information on request by a user as this may prevent such evidence from being supplied.
Block history is maintained for this period to prevent users from repeatedly harassing other members after being blocked. This is in order to protect all members. Should this be immediately deleted it would allow a blocked member to rematch with a member in order to message/harass them again?
Phone number/email address/login credentials are retained during this period to prevent users from creating multiple duplicate accounts and hence prevent harassment of other members.
Duplicate accounts Having multiple accounts is against our Terms Of Service. Retaining the email address and phone number during this period allows us to prevent such abuse of our services.
Privacy Policy consent and agreement: Please note that the above policy is defined herein as our Privacy Policy and Terms of Service. We record the exact time when each member consents to these policies.
Your choices about collection and use of your information You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Service because such information may be required in order for you to register as a user; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question, or initiate other transactions.
Our Service may also deliver notifications to your phone or mobile device. You can disable these notifications by going into “App Settings” on the app or by changing the settings on your mobile device.
You can also control information collected by cookies. You can delete or decline cookies by changing your browser settings. Click “help” in the toolbar of most browsers for instructions.
How we protect your personal information: We take security measures to help safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.
You agree that we may communicate with you electronically regarding security, privacy, and administrative issues, such as security breaches. We may post a notice on our Service if a security breach occurs. We may also send an email to you at the email address you have provided to us.
Information you provide about yourself while using our Service: We provide areas on our Service where you can post information about yourself and others and communicate with others. Such postings are governed by our Terms of Service. Also, whenever you voluntarily disclose personal information on publicly-viewable pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. The Company cannot be held liable for data published on its platform and disclosed by a Member.
Children's Privacy: Although our Service is a general audience Service, we restrict the use of our service to individuals aged 18 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 18.
Onward transfer and consent to international processing: Divmate is a growing corporation with users and operations in multiple countries, including the European Union. We have developed data practices designed to assure information is appropriately protected but we cannot always know where personal information may be accessed or processed. While our primary data centers are in Pakistan, we may transfer personal information or other information to our offices outside Pakistan. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose personal information to a third party or to our employees outside of Pakistan, we will seek assurances that any information we may provide to them is safeguarded adequately and in accordance with this Privacy Policy and the requirements of applicable privacy laws and obtain confirmation that such information is safeguarded in accordance with the requirements of applicable privacy laws.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data, including sensitive data, by Divmate from your region to countries that do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area, including the United States. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.
No Rights of Third Parties: This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.
Changes to this Privacy Policy: We will occasionally update this Privacy Policy to reflect changes in the law, our data collection, and use practices, the features of our Service, or advances in technology. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy, which will be posted on the Services under “Settings” and also on www.divmate.com, and you should regularly check for the most recent version, which is the version that applies. If we make any material changes to this Privacy Policy, we will notify you of the changes by reasonable means, which could include notifications through the Services or via email. Please review the changes carefully. Your continued use of the Services following the posting of changes to this policy will mean you consent to and accept those changes. If you do not consent to such changes you can delete your account by following the instructions under Settings.